FAQs

No. We do not use any artificial colors in our cookies.

No. We do not use any artificial flavors in our cookies.

Unfortunately, in the transportation from our bakery to your home, cookies can sometimes break along the way. This can happen in our facility, on our trucks, at the grocery store, or even on the shelf! If you received a package that is broken and cannot be eaten, please return them to the store where you purchased them or contact us.

The brown flecks in our almond cookies are pieces of real, ground almonds.

Yes, you can buy our cookies from our online store. You can also contact your local retail store manager or check our website for local retailers in your area that may carry the product that you’re looking for.

All of our cookies are kosher dairy.

Some of our products contain whey powder and milk chocolate chips, which are not suitable for a dairy- or lactose-free diet. Since our bakery uses these ingredients in certain products, it cannot be considered a dairy-free facility.

Sometimes during the baking process, a drop of wafer batter can drip onto the next wafer, creating a dark spot of burnt wafer. This is completely harmless to consume. However, if you have any concerns with our products, you can contact us.

No, our facility is not allergen free. However, we take great care to ensure there is no cross contamination between our products.

To check the freshness date, look on the right hand side, on the front of your package, to find 2 letters and 4 numbers printed in silver font. The letters represent the month and the numbers represent the day and year. For example: JL1417 2235 F (would be July 14, 2017).

Yes, you can freeze our cookies in a sealed package prior to the freshness date.

No, our cookies are not gluten free.

No. There is no high-fructose corn syrup in our cookies.

The best way to store your cookies and maintain optimal freshness is to keep them in a re-sealable bag or container.

No, our products do not contain MSG.

The term net carb simply refers to the carbs that are absorbed by the body (impact carbs). However, not all carbohydrates affect the body in the same manner. Impact carbs are carbohydrates that are digested and turn into blood sugar. Non-impact carbs are elements of a product, such as fiber and sugar alcohols, that have little to no impact on the body’s blood sugar levels.

Net carbs = total carbs – non-impact carbs. Or: Net carbs = total carbs – fiber – ½ sugar alcohol.

Depending on the person and the quantity consumed, our Sugar Free cookies may cause a laxative effect in sensitive persons. This is due to the sugar substitutes used in these products.

Some of our cookies contain nuts but many do not. We encourage you to check the ingredient listing on each specific product. Even though we take all necessary precautions to ensure there is no cross contamination between products, our facility is not nut free.

The nutritional information is listed on each product package. The ingredient listing can also be found on our website: www.voortman.com

Please check with your municipal recycling guidelines.

It depends on what your goal is and how sensitive to carbs you are. Always consult any dietary changes with a health professional, especially if you have a health condition such as diabetes or heart disease.

No. Our cookies do not contain trans fat and have been this way since 2004.

Some of our cookies contain whey powder, milk chocolate chips and eggs, which are not suitable for a vegan diet. We encourage you to check the ingredient listing on each specific product. Since our bakery uses these ingredients in certain products, it cannot be considered a vegan friendly facility.

Yes, our cookies are suitable for vegetarians.

All of our cookies are made at our bakery in Burlington, Ontario, Canada.